The Challenge

With hundreds of retail facilities, thousands of service delivery channels to manage round the clock, rapidly evolving technologies, increasingly discerning and demanding consumer, a million things can go wrong.  mobily’s high customer-centric standards are at risk at every stage and in every aspect of the Customer journey.

The Solution

Real-time monitoring of all mobily operations and assets by a dedicated team of 4C quality inspectors. The data captured streams through a custom 4C360 Dashboard with Instant alerts and notifications pushed to mobily’s Operations and Maintenance teams based on a Compliance checklist designed as per the needs of more than 12 departments.

Consistent Service Excellence for mobily

End-to-End Management Solution

Actionable Insight

Platform

Departments

Quality Metrics

Amazing Solution

At the Push of a Button

Incident Management
Integrates an automated scoring and evaluation management workflow.

Same-Time Tracking
Branch managers can track ticket and incident status using their 4C360 Dashboard.

Predictive Analytics
Real-time Business Intelligence powering same time corrective measures.

  • Mobile Sales 80% 80%
  • Website Traffic 50% 50%
  • Conversion Rate 75% 75%
  • Email Subscribers 60% 60%

The Results Were Amazing
End-to-end business continuity lifecycle; from planning to early warning system tracking, risk assessment and response. An easy-to-use collaborative incident management system that speeds communication, tracks progress, and simplifies project management.

Real-time monitoring of all Operations and Assets

Industry Specific Quality Checklists

Harness the Power of 4C360