Long Live Cloud9

Brandbeat Meter
Measures the vitality of the brand by listening to each and every customer at a time.

Net Promoter Score
Is a management tool used to gauge the level of service and its effect on the Customer relationship.

Key Performance Indicators
Live, smart and predictive intelligence, round the clock and at the push of a button.

Case Management
Consolidate multiple layers of incidents, tasks, approvals, actions and more into a single platform.

At the Speed of Thought

To keep up with rapid technology cycles and improve their multi-platform marketing efforts, Cloud9 takes a different approach to managing Customer Journey—one that embraces the speed of digitization.

Marketing Initiatives
Make the right move before at the right time. Stay tuned with and manage consumer expectations.

Operational Adjustments
Identify consumer immediate concerns, instantly and take action, at the push of a button.

Optimal Efficiency
Save time, money and headache with a smart, intuitive and rich library of best practice workflows.

Service Excellence
Measure the quality and quantity of Customer service levels at any point of time, from any device and for every transaction

Source of Energy

To keep up with rapid technology cycles and improve multi-platform Marketing efforts, Cloud9 offers a different approach to managing Customer Journey—one that embraces the speed of digitization.

All The Right Things

Loss of control over the customer relationship, increased competition and threat of commoditization. Businesses have already realized that they must use digital channels to engage with their key stakeholders to maintain relevance and drive the conversation.

Heartbeat
Heartbeat measures the vitality of the brand by listening to each and every customer at a time.

Net Promoter Score (NPS)
Net Promoter Score (NPS) is a management tool used to gauge the level of service and its effect on the Customer relationship.

KPIs
Live, smart and predictive intelligence, round the clock and at the push of a button.

Case Management
Consolidates multiple layers of incidents, tasks, approvals, actions and more into a single platform.

Research is Dead

The pace of life has accelerated and traditional Research no longer does the job.