4C360 Compliance Platform: Elevating Merchant Management for the Central Bank of Saudi Arabia
The Challenge
Managing merchant data and ensuring compliance posed a significant challenge for SAMA.
Their key objectives were to:
Ensure up-to-date merchant data.
Create a digital repository for capturing, editing, and distributing variable information.
Enable collaboration between Merchants, Customers, and SAMA through a smart, relational database.
The Solution
4C, working alongside the Tawasul team, deployed the 4C360 Compliance Platform to streamline merchant management and compliance oversight. The platform’s key features include:
Inspection and Compliance Monitoring: Providing real-time monitoring of merchant compliance and performance.
Process Automation: Automating the capture and updating of merchant data, significantly reducing manual intervention.
Location-Based Intelligence: Leveraging geolocation data to manage merchant operations efficiently.
Vendor Performance Management: Tracking and reporting on vendor performance in real-time.
Results & Impact
The Tawasul platform, powered by 4C360, has evolved over three years and delivered significant results:
99% Uptime: The platform maintains high reliability, ensuring continuous service availability.
Customized Reporting: Over 15 custom reports were developed to address SAMA’s specific needs.
Incident Management: The platform processed over 223,946 tickets, with more than 70% resolved, leading to an 80% improvement in PoS Quality Index.
Why 4C360?
"Empowering financial institutions to achieve smarter compliance, operational efficiency, and long-term success."